At PRO GEAR TRADING SDN BHD 202601022023 (1684120-D), we know timing matters when a customer needs to cancel, so this policy sets out exactly how much time they have and what happens next.
Cancellation Timeframe
The customer’s window to cancel is fixed and short.
Full-Refund Window – orders cancelled within 24 hours of purchase qualify for a full refund.
After 24 Hours – cancellation may no longer be possible once the order has been processed or shipped.
How to Request a Cancellation
Cancelling is a two-step process.
Contact Support – the customer reaches our team with their order number.
Verification – our team checks the order’s status and confirms whether it still qualifies.
Refund Timeline
Approved cancellations are refunded promptly.
Method – the refund returns to the original payment method.
Processing Time – the customer should allow 7–14 business days for the refund to appear.
Our team is ready to help with any cancellation question:
📧 Email: progear_trading@outlook.com
🏢 Address: 14, JALAN KAMPUNG KOLAM 10300 GEORGE TOWN PULAU PINANG
🌐 Website: https://progear-trading.com/contact-us/