At PRO GEAR TRADING SDN BHD 202601022023 (1684120-D), protecting the customer’s personal information is treated as a standing obligation, not an afterthought, and this policy sets out exactly how that works.
Information We Collect
We collect four categories of information.
Personal Information – name, email address, phone number, shipping and billing address.
Payment Information – card or other payment details, processed securely by third-party payment gateways.
Order Information – products purchased, order history and preferences.
Website Usage Data – IP address, browser type, device information, pages visited and cookies.
How We Use This Information
Each category of data serves a specific purpose.
Fulfilment – processing and completing the customer’s orders.
Communication – contacting the customer about purchases, support or promotions.
Optimisation – improving the website and overall customer experience.
Security – preventing fraud and keeping the website secure.
Compliance – meeting legal and regulatory obligations.
Sharing of Information
We do not sell or rent the customer’s personal information.
Operational Partners – trusted third parties who help us run the website, including hosting, payment and shipping partners.
Legal Authorities – law enforcement or regulators, where required by law.
Contractual Protection – every partner is contractually bound to protect the data to our standard.
Data Security
We apply industry-standard safeguards, including SSL encryption, secure servers and regular monitoring; even so, no method of transmission over the internet is 100% secure.
Cookies
Cookies and similar technology help us understand site performance and personalise content; the customer’s browser can disable them, though some site functionality may be affected.
The Customer’s Rights
Three rights remain with the customer at all times.
Access & Correction – requesting access to, or correction of, personal information.
Deletion – requesting deletion of data, subject to legal or administrative requirements.
Opt-Out – unsubscribing from marketing communications at any time.