At PRO GEAR TRADING SDN BHD 202601022023 (1684120-D), we want the customer to know exactly where they stand before they buy, so this policy sets out our return, refund and exchange terms in full.
Eligibility for Return or Refund
Items sold are not exchangeable or refundable, except where one of four conditions is met.
Wrong Item – the merchant sent an incorrect item.
Mismatch – the item does not match the specifications, description, features or information advertised on the website.
Damage on Arrival – the item is spoiled, damaged or defective upon delivery.
Late Delivery – delivery exceeds the timeline set out in the shipping policy.
Required Evidence
The customer must supply supporting evidence before we can process a request.
Unboxing Video – a clear, continuous video showing the unopened parcel, shipping label, packaging and item.
First-Use Video – required where applicable to the item.
Supporting Documents – photographs, order details or any other document we request.
Request Timeline
Timing matters as much as evidence.
Submission Window – requests must reach progear_trading@outlook.com within 24 hours of receiving the item.
Refusal Conditions – requests made after the 24-hour window, or without the required evidence, will be refused.
Our team is ready to help with any return, refund or exchange question:
📧 Email: progear_trading@outlook.com
🏢 Address: 14, JALAN KAMPUNG KOLAM 10300 GEORGE TOWN PULAU PINANG
🌐 Website: https://progear-trading.com/contact-us/